23 Aug 2016
Sitting in my office I often thought what value we provide to our customers, who again and again come back to us, many doing it for many decades. I often spoke to them in both formal and informal interaction, asking the same question. Bringing them back when our deposit rates were not the best, some hundred bps below the best available in the market our lending rates were high and… 23 Aug 2016
The shares of Lending Club have fallen 65% since beginning of year. The tapered growth, forced resignation of CEO at beginning of month and now subpoena by the regulators, things are not going as per the plan. Lending club is not alone in the P2P lenders space but others in the segment have shown similar stress. It is a high risk game, which need more/ better controls and risk assessment…. 23 Aug 2016
Listen to a Good Customer, he will never complain but will leave without anger…… I always struggle to retain good customers, many a times it is late and intervention comes only when customer has made up her mind to exit. She is angry on a very small request which got complicated through involvement of legal, risk or compliance, as these days all are afraid and everybody avoid’s neglecting the norm….